Contact Us
Contact Us
We're here to help — whether you have a question about a piece, need help with an order, or just want to say hello.
Get in Touch
General enquiries: hello@aurea.com
Orders & shipping: orders@aurea.com
Returns & refunds: returns@aurea.com
Press & partnerships: press@aurea.com
Response Times
Our customer care team is available Monday to Friday, 9am–6pm GMT. We aim to reply to every email within 24 hours on business days. Messages received on weekends or holidays will be answered the next business day.
Before You Email
You might find your answer faster on one of these pages:
- Frequently Asked Questions
- Shipping & Delivery
- Returns & Exchanges
- Track Your Order
- Materials & Care
Follow Us
For new collections, styling inspiration and behind-the-scenes content:
Send Us a Message
For the fastest reply, email us directly at hello@aurea.com. Please include your order number (if applicable) and as much detail as possible — it helps us help you faster.